The support team at ShipStation API can help you with any questions you may have about the ShipStation API itself. That said, there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.
Below is a list of publicly available support resources for all of our Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:
| Partner | Help Center | Support Email | Support Phone | Other Resources |
|---|---|---|---|---|
| Access Worldwide | Help Center | info@accessworldwide.net / Contact Form | +1-877-564-8581 | |
| APC | Help Center | Contact Form | ||
| Asendia | Help Center | info.usa@asendia.com | +1-800-624-5287 | |
| Australia Post | Help Center | 13 POST (13 76 78) within Australia / +61 3 8847 9045 from overseas / 13 11 18 for business | Helpful Contacts | |
| Canada Post | Help Center | Contact Form | +1-866-607-6301 | |
| DHL eCommerce | Help Center | gmus-askcustomerservice@dhl.com / Contact Form | +1-800-805-9306 | Business Customer FAQs |
| DHL Express | US: Help Center / CA: Help Center / AU: Help Center / UK: Help Center | US: Contact Form / CA: Contact Form / AU: Contact Form / UK: Contact Form | US: +1-800-225-5345 / CA: +1 855-345-7447 / AU: 13 14 06 / UK: 0844 248 0844 | DHL Capability Tool |
| DPD UK | Help Center | Contact Form | 0121 275 0500 | |
| Endicia | Help Center | Contact Form | +1-800-576-3279 | |
| ePost Global | Contact Form | +1-800-742-4455 | ||
| EVRi | Help Center | Contact Form | ||
| FedEx | US: Help Center / CA: Help Center / UK: Help Center | US: Contact Form / CA: Contact Form / UK: Contact Form | CA & US: +1-800-463-3339 / UK: 03456 00 00 68 | |
| FirstMile | info@firstmile.com | +1-866-847-0674 | ||
| Landmark Global | US: Help Center / CA: Help Center / AU: Help Center / UK: Help Center | US: Contact Form / CA: Contact Form / AU: Contact Form / UK: Contact Form | ||
| LSO | customerservice@lso.com | +1-800-800-8984 | ||
| Newgistics | US: +1-877-860-5997 / UK: +44 (0)207 404 8040 | Resource Library | ||
| OnTrac | Help Center | Contact Form | +1-800-334-5000 | |
| Parcelforce Worldwide | Help Center | Contact Form | 0344 800 4466 | |
| Purolator Canada | Help Center | Contact Form | +1-888-744-7123 | |
| Royal Mail | Help Center | Contact Form | ||
| SEKO Omni-Channel Logistics | Help Center | hello@sekologistics.com | Contact Directory | |
| Sendle | Help Center | Contact Form | ||
| Stamps.com | Help Center | Contact Form | Support: +1-855-889-7867 / Trust & Safety: +1-866-634-4708 | |
| UPS | US: Help Center / CA: Help Center / AU: Help Center / UK: Help Center | UK: Contact Form | CA & US: +1-800-742-5877 / AU: +61 131 877 / UK: 03457 877 877 |